Which Of The Following Is True Of Reengineering

Which of the Following is True of Reengineering? Unpacking the Fundamentals of Business Process Redesign

Introduction:

Are you staring down the barrel of stagnant profits, inefficient processes, and struggling to compete in a dynamic marketplace? The answer might lie in reengineering. This isn't just about tweaking existing systems; it's about a fundamental overhaul, a radical redesign of core business processes to achieve dramatic improvements in performance. But understanding what truly defines reengineering can be tricky. This comprehensive guide dives deep into the core principles of business process reengineering (BPR), exploring its characteristics, benefits, and challenges. We'll unravel common misconceptions and equip you with the knowledge to determine which statements about reengineering are accurate and which are misleading. By the end, you'll be equipped to confidently assess the potential of reengineering for your own organization.


What is Business Process Reengineering (BPR)?

Before we delve into the truths and falsehoods surrounding reengineering, let's establish a firm foundation. Business process reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed. It's not incremental improvement; it's about questioning every aspect of how work gets done and building entirely new, more efficient processes from the ground up. This often involves leveraging technology and changing organizational structures to support the new processes.

Debunking the Myths: Which of the Following is True of Reengineering?

Now, let's address some common statements about reengineering and determine their validity:

1. Reengineering is simply automation of existing processes.

FALSE. While automation can be part of reengineering, it's not the defining characteristic. Reengineering goes far beyond simply automating existing, inefficient processes. It involves a complete rethinking of the process itself, often leading to the elimination of steps, the consolidation of tasks, and the creation of entirely new workflows. Automation might be a tool used within the redesigned process, but it's not the essence of reengineering.

2. Reengineering always requires massive technological investment.

FALSE. While technology often plays a crucial role in supporting new, reengineered processes, it's not always a prerequisite for substantial improvements. Reengineering can focus on streamlining workflows, eliminating bottlenecks, and improving communication, even without significant technological upgrades. The focus is on achieving dramatic improvements, and technology is simply one tool that can facilitate this.

3. Reengineering is a quick fix for immediate problems.

FALSE. Reengineering is a complex, time-consuming undertaking. It requires significant planning, analysis, and implementation efforts. It's a strategic initiative designed to deliver long-term, sustainable improvements, not a quick solution to short-term challenges. Expect a significant investment of time and resources.

4. Reengineering guarantees success.

FALSE. While reengineering has the potential to deliver remarkable results, it's not a guaranteed path to success. Failure can stem from various factors, including inadequate planning, resistance to change within the organization, insufficient leadership support, and unrealistic expectations. A well-defined strategy, strong leadership, and employee buy-in are crucial for increasing the likelihood of success.

5. Reengineering primarily focuses on cost reduction.

FALSE. While cost reduction is often a significant benefit of reengineering, it's not the sole objective. Successful reengineering initiatives aim for comprehensive improvements across multiple metrics, including quality, service speed, customer satisfaction, and employee morale. A holistic approach that considers all key performance indicators (KPIs) is essential.

6. Reengineering involves only top management.

FALSE. Effective reengineering requires the involvement and buy-in of employees at all levels. Those closest to the processes being redesigned often have the most valuable insights and understanding of the current challenges and opportunities for improvement. Their participation is vital for ensuring the success of the project.

7. Reengineering is a one-time event.

FALSE. Reengineering is an ongoing process of continuous improvement. Once a process has been redesigned, it should be continuously monitored, evaluated, and adjusted as needed to ensure its continued effectiveness and efficiency. The business environment is constantly evolving, so reengineering needs to be an iterative process.

8. Reengineering eliminates the need for change management.

FALSE. Quite the opposite. Reengineering often necessitates significant organizational change. A robust change management strategy is crucial to address employee resistance, foster adoption of new processes, and minimize disruption during the transition. Change management should be integrated into the entire reengineering process.


9. Reengineering is only applicable to large organizations.

FALSE. While large organizations often have more resources to dedicate to reengineering projects, the principles of reengineering can be applied to organizations of any size. Even small businesses can benefit from a critical examination of their processes and implementing improvements to enhance efficiency and effectiveness.

The Reengineering Process: A Step-by-Step Approach

A successful reengineering project requires a structured approach. Key steps typically include:

Process Selection: Identifying the critical processes that need reengineering.
Process Analysis: Thoroughly analyzing the existing processes to understand their strengths, weaknesses, and bottlenecks.
Process Redesign: Developing a new, radically improved process design.
Technology Selection & Implementation: Choosing and implementing the technology needed to support the new process.
Change Management: Managing the change process to ensure smooth transition and employee buy-in.
Implementation & Monitoring: Putting the new process into operation and continuously monitoring its performance.


Conclusion:

Reengineering is a powerful tool for achieving significant improvements in business performance. However, it's essential to understand its true nature and avoid common misconceptions. By embracing a structured approach, engaging all stakeholders, and managing change effectively, organizations can harness the potential of reengineering to drive substantial improvements in efficiency, effectiveness, and competitiveness.


Article Outline:

Introduction: Hooking the reader and providing an overview.
Chapter 1: Defining Business Process Reengineering: Explaining the concept and distinguishing it from other improvement methodologies.
Chapter 2: Debunking Myths about Reengineering: Addressing common misconceptions.
Chapter 3: The Reengineering Process: A Step-by-Step Approach: Detailing the key stages of a successful reengineering project.
Chapter 4: Benefits and Challenges of Reengineering: Exploring the potential rewards and pitfalls.
Conclusion: Summarizing key takeaways and encouraging further exploration.


9 Unique FAQs:

1. What is the difference between reengineering and process improvement?
2. How can I identify the processes that are most suitable for reengineering?
3. What are the key metrics for measuring the success of a reengineering project?
4. How can I overcome resistance to change during a reengineering initiative?
5. What are some common pitfalls to avoid during a reengineering project?
6. What role does technology play in reengineering?
7. How can I secure buy-in from stakeholders at all levels of the organization?
8. What are some examples of successful reengineering projects?
9. What resources are available to support reengineering efforts?


9 Related Articles:

1. Lean Manufacturing and Reengineering: Exploring the synergy between these two powerful methodologies.
2. Six Sigma and Reengineering: Understanding how Six Sigma can complement reengineering efforts.
3. The Role of Technology in Business Process Reengineering: A deep dive into the technological aspects of reengineering.
4. Change Management Strategies for Reengineering: Effective strategies for managing organizational change.
5. Measuring the ROI of Reengineering Projects: Key metrics and techniques for evaluating the return on investment.
6. Case Studies in Successful Reengineering: Real-world examples of successful reengineering projects.
7. Overcoming Common Challenges in Reengineering: Strategies for overcoming obstacles during the reengineering process.
8. Reengineering for Small Businesses: Adapting reengineering principles for smaller organizations.
9. The Future of Reengineering: Emerging trends and future directions in business process redesign.


  which of the following is true of reengineering: Fundamentals of Management Stephen P. Robbins, David A. De Cenzo, 1998 Provides a foundation for understanding key management issues. The text maintains a functional focus and presents up-to-date research studies in the field. It is organized around four traditional management functions: planning, organizing, leading and controlling. This edition includes two chapter on Technology and the design of work processes, and Managing teams. Multiple choice questions at the end of each chapter reinforce all of the chapter objectives, and are designed to impart critical thinking skills by facilitating increasing levels of thinking, from knowledge to comprehension and finally to application. An Internet exercise at the end of each chapter requires students to locate information and investigate a variety of issues.
  which of the following is true of reengineering: Wiley CPA Exam Review 2008 O. Ray Whittington, Patrick R. Delaney, 2007-12-04 Completely revised for the new computerized CPA Exam Published annually, this comprehensive, four-volume study guide for the Certified Public Accountants (CPA) Exam arms readers with detailed outlines and study guidelines, plus skill-building problems and solutions that help them to identify, focus, and master the specific topics that need the most work. Many of the practice questions are taken from previous exams, and care is taken to ensure that they cover all the information candidates need to pass the CPA Exam. Broken down into four volumes-Regulation, Auditing and Attestation, Financial Accounting and Reporting, and Business Environment and Concepts-these top CPA Exam review study guides worldwide provide: More than 2,700 practice questions Complete information on the new simulation questions A unique modular structure that divides content into self-contained study modules AICPA content requirements and three times as many examples as other study guides
  which of the following is true of reengineering: Software Engineering: Principles and Practices, 2nd Edition Khurana Rohit, 2010 This revised edition of Software Engineering-Principles and Practices has become more comprehensive with the inclusion of several topics. The book now offers a complete understanding of software engineering as an engineering discipline. Like its previous edition, it provides an in-depth coverage of fundamental principles, methods and applications of software engineering. In addition, it covers some advanced approaches including Computer-aided Software Engineering (CASE), Component-based Software Engineering (CBSE), Clean-room Software Engineering (CSE) and formal methods. Taking into account the needs of both students and practitioners, the book presents a pragmatic picture of the software engineering methods and tools. A thorough study of the software industry shows that there exists a substantial difference between classroom study and the practical industrial application. Therefore, earnest efforts have been made in this book to bridge the gap between theory and practical applications. The subject matter is well supported by examples and case studies representing the situations that one actually faces during the software development process. The book meets the requirements of students enrolled in various courses both at the undergraduate and postgraduate levels, such as BCA, BE, BTech, BIT, BIS, BSc, PGDCA, MCA, MIT, MIS, MSc, various DOEACC levels and so on. It will also be suitable for those software engineers who abide by scientific principles and wish to expand their knowledge. With the increasing demand of software, the software engineering discipline has become important in education and industry. This thoughtfully organized second edition of the book provides its readers a profound knowledge of software engineering concepts and principles in a simple, interesting and illustrative manner.
  which of the following is true of reengineering: Re-Engineering Humanity Brett Frischmann, Evan Selinger, 2018-04-19 Innovation has a dark side. The price of progress is that humans are becoming increasingly predictable, programmable, and machine-like.
  which of the following is true of reengineering: Organizational and Process Reengineering Jean Ann Larson FACHE FHIMSS DSHS, 2017-07-27 Winner of the Healthcare Information and Management Systems Society‘s (HIMSS) 2015 Book of the Year AwardGiven the on-going changes and challenges faced by today‘s health care organizations, Organizational and Process Reengineering Approaches for Health Care Transformation provides a practical, leader-led and team-based approach for reengineering o
  which of the following is true of reengineering: COMPUTER SCIENCE & APPLICATIONS YCT EXPERT TEAM, NTA/UGC-NET/JRF COMPUTER SCIENCE & APPLICATIONS SOLVED PAPERS WITH NOTES
  which of the following is true of reengineering: Reengineering MIS Kevin G. Coleman, 1996-01-01 Reengineering MIS: Aligning Information Technology and Business Operations provides the background and foundation that will allow the radical change necessary for MIS to contribute to the success of the organization. It provides detailed understanding of reengineering initiatives in business.
  which of the following is true of reengineering: Reengineering Nursing and Health Care Suzanne Smith Blancett, Dominick L. Flarey, 1995 Reengineering Nursing and Health Care adopts the basic principles of Hammer and Champy's bestselling book, Reengineering the Corporation, as the framework for how reengineering may be implemented in health care settings. The book advances the existing trend away from the compartmentalization of services by department toward full integration to create a seamless organization of health care services. While the primary focus is on nursing, the new imperatives, organizational integration and collaboration are emphasized throughout, making this book appropriate for all health care managers, executives and educators.
  which of the following is true of reengineering: Re-engineering the Enterprise J. Browne, David O'Sullivan, 2013-06-05 Business process re-engineering tools offer techniques to model the enterprise and identify opportunities to make change. This book examines the approaches, tools and techniques which support redesign of the enterprise to achieve world class performance.
  which of the following is true of reengineering: Reengineering the Training Function Donald Shandler, 2024-11-01 If you have questions about how to meet the demands of the new economy, corporate and organizational agendas, and the changing workplace you will find the answers in this well-written and concise book. Reengineering the Training Function provides a plan of action rich in strategies and tactics, full of specific guidelines and tools that can be put to use immediately. Learn how successful business reengineering and training practices parallel the reengineering of business processes. Any business that wants to remain competitive in a global marketplace will find this book relevant. Put these guidelines to work immediately to conduct a strategic training audit prior to initiating any reengineering process. You can change the process of training and control the new continuous learning organization with Reengineering the Training Function.
  which of the following is true of reengineering: Re-Engineering Clinical Trials Peter Schueler, Brendan Buckley, 2014-12-16 The pharmaceutical industry is currently operating under a business model that is not sustainable for the future. Given the high costs associated with drug development, there is a vital need to reform this process in order to provide safe and effective drugs while still securing a profit. Re-Engineering Clinical Trials evaluates the trends and challenges associated with the current drug development process and presents solutions that integrate the use of modern communication technologies, innovations and novel enrichment designs. This book focuses on the need to simplify drug development and offers you well-established methodologies and best practices based on real-world experiences from expert authors across industry and academia. Written for all those involved in clinical research, development and clinical trial design, this book provides a unique and valuable resource for streamlining the process, containing costs and increasing drug safety and effectiveness. - Highlights the latest paradigm-shifts and innovation advances in clinical research - Offers easy-to-find best practice sections, lists of current literature and resources for further reading and useful solutions to day-to-day problems in current drug development - Discusses important topics such as safety profiling, data mining, site monitoring, change management, increasing development costs, key performance indicators and much more
  which of the following is true of reengineering: BUSINESS PROCESS RE-ENGINEERING Dr. Abhijit Chakraborty,
  which of the following is true of reengineering: UGC NET Public Administration [Question Bank ] Unit Wise / Topic Wise 3500+ [MCQ] Question Answer As Per New Updated Syllabus DIWAKAR EDUCATION HUB, 2021-10-19 UGC NET Public Administration Unit Wise 3500+ Practice Question & Answer (MCQs) As per the New Updated Syllabus ( E-Book In English) MCQs Highlights - 1. Complete Units Mcq Include All 10 Units Question Answer (MCQs) 2. 350+ Practice Question Answer Each in Unit. 3. Total 3500+ Practice Question Answer 4.Try to take all topics MCQ 5. As Per the New Updated Syllabus For More Details Call/Whats App -7310762592,7078549303
  which of the following is true of reengineering: Re-Engineering of the Damaged Brain and Spinal Cord Klaus R.H. Wild, 2007-08-09 Traumatic Brain Injury (TBI) can lead to loss of skills and to mental cognitive behavioural deficits. Paraplegia after Spinal Cord Injury (SCI) means a life-long sentence of paralysis, sensory loss, dependence and in both, TBI and SCI, waiting for a miracle therapy. Recent advances in functional neurosurgery, neuroprosthesis, robotic devices and cell transplantation have opened up a new era. New drugs and reconstructive surgical concepts are on the horizon. Social reintegration is based on holistic rehabilitation. Psychological treatment can alleviate and strengthen affected life. This book reflects important aspects of physiology and new trans-disciplinary approaches for acute treatment and rehabilitation in neurotraumatology by reviewing evidence based concepts as they were discussed among bio and gene-technologists, physicians, neuropsychologists and other therapists at the joint international congress in Brescia 2004.
  which of the following is true of reengineering: True Tales of Medical Physics Jacob Van Dyk, 2022-06-05 Since the discovery of the x-ray over 125 years ago, scientists and medical professionals alike have harnessed the power of the atom to heal and protect. This book brings together an all-star cast of high-profile and award-winning scholars, introducing the general readership to an often unnoticed yet societally vital profession – medical physics. This collection of personal short stories offers an informal, behind-the-scenes glimpse into the lives of these esteemed professionals, encapsulating their transformative “aha” moments within a whimsical hodgepodge of instructive and inspiring anecdotes. They even pass on words of wisdom discovered from their diverse experiences throughout the academic, clinical, and commercial worlds. The wealth of information packed into these vignettes runs the gamut from practical career advice to lighthearted tales of humorous misadventure, providing a tremendous overview of the breadth and depth of medical physics as a career and discipline while imparting sage advice that extends well beyond the field. In his Foreword to this book Rafael Grossi, Director General of the International Atomic Energy Agency, provides his strong endorsement of the life-saving work carried out by medical physicists and the profession as a whole. From the general public to the budding student in search of career guidance, as well as young and seasoned practicing professionals, these thought-provoking, witty, and simply entertaining “untold stories” encourage the reader to reflect on and ponder the many enduring lessons born from unexpected life-turning events.
  which of the following is true of reengineering: Journal of Research of the National Institute of Standards and Technology , 1993 Reports NIST research and development in the physical and engineering sciences in which the Institute is active. These include physics, chemistry, engineering, mathematics, and computer sciences. Emphasis on measurement methodology and the basic technology underlying standardization.
  which of the following is true of reengineering: The Capstone Encyclopaedia of Business Capstone, 2013-10-22 The business world has changed beyond all recognition in recent years. New skills, insights, tools, technologies and best practice have emerged. The Capstone Encyclopaedia of Business brings all of this progress together, distilling the facts and essential information into one single volume. It represents the most up-to-date, authoritative and accessible guide to the modern business world available, providing a gateway to the state of the art in marketing, finance, strategy, leadership, people management and beyond. The Capstone Encyclopaedia of Business is organized alphabetically into over 1,000 entries covering the whole spectrum of business and management including: business terms - concepts - thinkers - practitioners organizations - brands - companies Each entry provides a sharp, incisive overview of the subject and, crucially, points to how the ideas can be put into practice. The Capstone Encyclopaedia of Business makes sense of the new world of business, embracing the best of the new and the most robust of the old. The first one-volume, accessibly-priced reference book for business in years. Kicks off this exciting new series and will anchor Capstone as the one stop shop for busy professionals. Key title in large promotion including web site and extract mailings. Internationally-recognized editorial board. Annual updates will occur making this a classic key title to keep on the shelves.
  which of the following is true of reengineering: Umiker's Management Skills for the New Health Care Supervisor Mcconnell, 2016-12 Textbook for:\HIT 201 - Management Principles for Health Professionals\Class is using 7th ed.\HIT201.
  which of the following is true of reengineering: Umiker's Management Skills for the New Health Care Supervisor Rachel Ellison, 2023-10-13 Written for those who have little or no management training, Umiker’s Management Skills for the New Health Care Supervisor comprehensively covers what the new health care supervisor will need to know to be successful in their career. Through real world cases studies, readers gain insight into a supervisor’s day-to-day interactions with patients, colleagues, outside stakeholders, and their employees. Updated throughout to cover the many ongoing challenges of the COVID-19 pandemic on healthcare supervisors and managers, the new Eighth Edition offers an all-new chapter on ethics in the workplace; new materials on the aging workforce and women in health care; virtual meeting, remote jobs, and working from home; different types of mentorships, the increase in importance of value-based care, sexual harassment and the METOO movement; and much more.
  which of the following is true of reengineering: Umiker's Management Skills for the New Health Care Supervisor Charles McConnell, 2010-10-25 Todays healthcare supervisors are continuously faced with smaller budgets, fewer workers, greater responsibilities and time pressure. The all new Fifth Edition of Umikers Management Skills for the New Health Care Supervisor continues to provide valuable information for future health care managers and supervisors who must address these challenges daily. Written primarily for those who have little to no management training, Umikers offers practical suggestions for improving effectiveness both as a supervisor and as an organization. Ideal for students in junior undergraduate, community, and career college programs, author Charles McConnell maintains Bill Umikers clear, jargon-free writing style.
  which of the following is true of reengineering: H.R. 6, the Higher Education Amendments of 1998 System Modernization Efforts at the Department of Education and Accreditation United States. Congress. House. Committee on Education and the Workforce. Subcommittee on Postsecondary Education, Training, and Life-long Learning, 1998
  which of the following is true of reengineering: Defense transportation reengineering the DOD personal property program : report to congressional committees , 1999 DOD has long been concerned about the quality service members receive from its nearly $3 billion annual program to transport, store, and manage the household goods and unaccompanied baggage of its personnel. Past problems include poor service from its movers, excessive incidence of loss or damage to service members' property, and high claims costs to the government. All of these problems contribute to a poor quality of service for persons using the system. DOD first proposed reengineering its personal property program 5 years ago.
  which of the following is true of reengineering: Managing the Health Care Professional Charles R. McConnell, 2004 Leadership/Management/Administration
  which of the following is true of reengineering: Sm Essentials Org Behav Tif Robbins, 2000-02
  which of the following is true of reengineering: Workflow Modeling Alec Sharp, Patrick McDermott, 2009 At last - here's the long-awaited, extensively revised and expanded edition of the acclaimed and bestselling book, Workflow Modeling. This thoroughly updated resource provides you with clear, current, and concise guidance on creating highly effective workflow systems for your organization. The new edition offers you an even clearer methodology, refined techniques, more integrated examples, and up-to-the-minute coverage of recent developments and today's hottest topics. Providing proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps you define requirements for systems development or systems acquisition. By showing you how to build visual models for illustrating workflow, the authors help you to assess your current business processes and see where process improvement and systems development can take place.
  which of the following is true of reengineering: The Effective Health Care Supervisor Charles R. McConnell, 2003 The fifth edition of this best-seller is packed with proven hands-on strategies, techniques, and tools to build and reinforce your management skills and meet the perpetual challenges health care super
  which of the following is true of reengineering: The Effective Health Care Supervisor Charles McConnell, 2012 Offers proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor--Publisher.
  which of the following is true of reengineering: Reinventing Your Nursing Career Michael Newell, Mario Pinardo, 1998 Reinventing Your Nursing Career will help you identify your career goals and take practical steps to realize them. Packed with case studies, practical exercises, self-survey tools, goal-setting methods, personal action planners, networking techniques, and more, you'll get the tools to develop an action plan for both professional and personal success. Plus, you can get continuing education credits - see the instructions on the last page of the book.
  which of the following is true of reengineering: Entity-Relationship Approach - ER '94. Business Modelling and Re-Engineering Pericles Loucopoulos, 1994-11-30 This volume constitutes the proceedings of the 13th International Conference on the Entity-Relationship Approach, ER '94, held in Manchester, UK in December 1994. The ER '94 book is devoted to business modelling and re-engineering and provides a balanced view between research and practical experience. The 34 full revised papers presented are organized in sections on business process modelling, enterprise modelling, systems evolution, modelling integrity constraints, object-oriented databases, active databases, CASE, reverse engineering, information system modelling, schema coordination, and re-engineering.
  which of the following is true of reengineering: Continuous Auditing David Y. Chan, Victoria Chiu, Miklos A. Vasarhelyi, 2018-03-21 Continuous Auditing provides academics and practitioners with a compilation of select continuous auditing design science research, and it provides readers with an understanding of the underlying theoretical concepts of a continuous audit, ideas on how continuous audit can be applied in practice, and what has and has not worked in research.
  which of the following is true of reengineering: Alternative Futures for the Department of Energy National Laboratories "the Galvin Report" and National Laboratories Need Clearer Missions and Better Management, a GAO Report to the Secretary of Energy United States. Congress. House. Committee on Science. Subcommittee on Basic Research, 1995
  which of the following is true of reengineering: CIO , 1993-10-15
  which of the following is true of reengineering: Modern ERP: Select, Implement, and Use Today's Advanced Business Systems Marianne Bradford, 2014-12-17 Modern ERP can be used in an undergraduate or graduate enterprise resource planning systems course or to support an ERP module in information systems, accounting, business, or supply chain courses. This third edition continues to be vendor-agnostic and has been substantially revised to keep pace with advances in the ERP marketspace. New topics include cloud computing, mobility, and business analytics, while ERP security, ERP risk management, databases, and supply chain have been expanded. Innovative graphics and ERP screenshots have been incorporated to further aid in the learning process.
  which of the following is true of reengineering: The Ultimate Business Guru Guide Stuart Crainer, Des Dearlove, 2003-05-16 A seemingly endless parade of consultants, academics and journalists continue to pontificate about management, leadership and the dream of the perfect organization. But only a tiny fraction have really changed the way business works. These are the gurus. In this new edition of worldwide bestseller, The Ultimate Business Guru Book, the authors have assembled the greatest business gurus in a unique, one-stop guide. The book keeps business leaders ahead of double-speaking colleagues and consultants by bringing them rapidly up to speed with the very best that the world's business thinkers currently have to offer.
  which of the following is true of reengineering: The Value Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, 2010-05-11 James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, and commitment strongly influences tomorrow's customer satisfaction, loyalty, and commitment and ultimately the organization's profit and growth -- a quantifiable set of associations the authors call the value profit chain. In what may be the most far-reaching study ever undertaken of the strategic importance of the employee-customer relationship, Heskett, Sasser, and Schlesinger offer profound new insights into the life-long value of both employees and customers and the increasingly important concept of employee-relationship management. Readers will discover how organizations as diverse as aluminum maker Alcoa, travel agency Rosenbluth International, and the Willow Creek Community Church treat employees like customers (in the case of Willow Creek, volunteers as well). Conversely, the authors show how advertising agency Merkley Newman Harty and financial services provider ING Direct treat customers like employees, pursuing the ones they want most. At the Vanguard Group, Cisco Systems, and Southwest Airlines, both practices are common. The authors explain how these organizations and many others -- whether large or small, public or private, or not-for-profit -- achieve profitability and growth or the equivalent by leveraging results and process quality to deliver differentiated products and services at the lowest cost. Timely, essential, and important reading, The Value Profit Chain should be readily accessible on the desk of every forward-thinking manager.
  which of the following is true of reengineering: Postal Inspection Service Bulletin United States Postal Service. Postal Inspection Service, 1996
  which of the following is true of reengineering: Case Studies in Public Budgeting and Financial Management, Revised and Expanded W. Bartley Hildreth, 2003-03-11 A resource for administrators seeking innovative ideas and supporting precedents in formulating policy, this book also provides a useful textbook for public administration and policy students. It employs a wealth of case studies in budgeting and financial management to demonstrate strategies in system implementation, policy formulation, government accounting, auditing, and financial reporting. With contributions from leading experts, it clarifies procedures to solve cutback and downsizing dilemmas using theoretical models, and provides pragmatic approaches to managing financial activities under budgetary strain. It also covers the evolution of a debt management policy.
  which of the following is true of reengineering: Neurosurgical Re-Engineering of the Damaged Brain and Spinal Cord Yoichi Katayama, 2013-04-17 This volume is the second in a new series of pro The task carried out through the collaboration of ceedings covering the official scientific meetings of the neurosurgeons and specialists in neurorehabilitation Neurorehabilitation Committee of the World Federa cannot be viewed simply as a restoration of function or tion of Neurosurgical Societies (WFNS). The first reconstruction of structure. Recent advances in neu scientific meeting of the WFNS Neurorehabilitation roimaging techniques have begun to demonstrate that Committee was held successfully in Munster, Ger it involves extensive functional and structural reorga many, in 2000 under the auspices of Professor Klaus nization of neural networks within the brain and R. H. von Wild. The proceedings of that meeting probably the spinal cord. On this basis, we felt that it (Functional Rehabilitation in Neurosurgery and Neu might be more appropriate to refer to such activities as rotraumatology) were published as a supplement to re-engineering of the damaged brain and spinal cord. Acta Neurochirurgica (volume 79, 2001). This first In order to encapsulate such a concept, the second scientific meeting highlighted the important role scientific meeting was entitled the Second Interna played by neurosurgeons in neurorehabilitation be tional Symposium on Neurosurgical Re-engineering of at an early period after brain or spinal cord the Damaged Brain and Spinal Cord (NRDBS'02). ginning damage.
  which of the following is true of reengineering: The Nurse's Guide to Managed Care Susan Odegaard Turner, 1999 An essential reference for nursing students in developing and implementing the competencies necessary in caring for critically ill patients! Synergy for Clinical Excellence: The AACN Synergy Model for Patient Care enhances the understanding of The Synergy Model in practice. Based on a decade of work by the American Association of Critical-Care Nurses, the text encompasses the history and development of the nurse and patient characteristic inherent in The Synergy Model, and then thoroughly addresses each characteristic individually and applies the model in practice. Includes sample test questions relevant to the model that will assist nursing students in preparing for certification through AACN, and provide further examples of the integration of the Synergy Model in practice.
  which of the following is true of reengineering: Reengineering the Corporation Michael Hammer, James Champy, 2009-10-13 The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.